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| General | MCC
Topic: MCC from BT | Jason Dickson | 19/7/2006 16:52:48 |
| Products and Services | Pilot
Topic: Customer satisfaction Surveys | Jason Dickson | 19/7/2006 16:38:13 |
The Inner Sanctum | Horses and courses
Topic: Who killed call centre gurus | Closed Account | 19/7/2006 15:57:05 |
| Products and Services | Can possibly suggest someone
Topic: Customer satisfaction Surveys | Rob Worth | 19/7/2006 15:32:10 |
| General | MCC from BT
Topic: MCC from BT | Paul Titcombe | 19/7/2006 15:31:07 |
The Inner Sanctum | Doesn't answer my subtext...
Topic: Who killed call centre gurus | John Clark | 19/7/2006 15:16:24 |
| General | Excellent...
Topic: Obsession with industry best practice | Darryl Beckford | 19/7/2006 15:06:38 |
| General | Moderator comment
Topic: Bizarchitects , Bizzsource, Tekksource - Are these the same?? | Darryl Beckford | 19/7/2006 14:18:39 |
The Inner Sanctum | Jury out
Topic: Who killed call centre gurus | Darryl Beckford | 19/7/2006 14:15:31 |
| Planning, Strategy and Management | Arriving at the shrinkage %
Topic: Applying Shrinkages | santosh santhosh | 19/7/2006 05:59:42 |
| After Hours and Humour | being nosey
Topic: Happy Birthday to me, Happy Birthday to me | Kathryn Powell | 19/7/2006 02:34:00 |
| General | Bizzsource Review
Topic: Bizarchitects , Bizzsource, Tekksource - Are these the same?? | Jack Hanna | 19/7/2006 01:29:58 |
| General | Setting up a 20 seater call center at Gurgaon
Topic: Setting up a 20 seater call center at Gurgaon | Mike Singh | 18/7/2006 23:42:01 |
| General | Offshore email handling
Topic: Offshore email handling | Mike Singh | 18/7/2006 23:24:14 |
| General | Yay Julian
Topic: Obsession with industry best practice | Rob Worth | 18/7/2006 23:21:47 |
| After Hours and Humour | Watch out for the Snapps
Topic: Happy Birthday to me, Happy Birthday to me | Paul Dulfo-Stagg | 18/7/2006 22:15:24 |
| General | Appraisal Format
Topic: NANP on davox | Joanne Smith | 18/7/2006 19:04:06 |
| General | Offshore email handling
Topic: Offshore email handling | Paul Titcombe | 18/7/2006 15:30:12 |
| Call Centre Answers | Hi Paul, I don't see the email feature
Topic: Meridian phone switch question - who should I ask? | Jeff Carnohan | 18/7/2006 14:42:02 |
| Products and Services | Customer satisfaction Surveys
Topic: Customer satisfaction Surveys | katie beardmore | 18/7/2006 14:22:31 |
The Inner Sanctum | Blogging per se
Topic: Who killed call centre gurus | Closed Account | 18/7/2006 14:12:22 |
| General | Competencies
Topic: Obsession with industry best practice | Closed Account | 18/7/2006 14:09:22 |
| After Hours and Humour | Hangover?
Topic: Happy Birthday to me, Happy Birthday to me | John Clark | 18/7/2006 12:44:56 |
| After Hours and Humour | Happy birthday iiiiiiii ( - candles)
Topic: Happy Birthday to me, Happy Birthday to me | Kathryn Powell | 18/7/2006 12:39:04 |
| General | Best Practice or Continuous Improvement
Topic: Obsession with industry best practice | Julian Dixon | 18/7/2006 09:21:10 |
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