Customer Service Issues


Discussion about customer service and dealing with customers

Number of topics in this forum: 59

Forum Moderators: Dave ApplebyJohn Clark.

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Subject

Author

Date

Views & Posts

Topic with RepliesHow do you handle a diffcult customer?

Sheley Homes

25/3/2008 13:41:06

2789

2500+ views

27

Topic with RepliesVote for your worst customer service experience!

John Clark

13/3/2008 01:31:04

3356

2500+ views

15

Topic with RepliesCustomers want friendly formality from contact centres, says research

Neil Wilkins

10/3/2008 16:27:09

786

500+ views

2

Topic with RepliesReaching the decision maker

Ann-Marie Stagg

31/1/2008 08:21:57

661

500+ views

6

Topic with RepliesCustomer Satisfaction Surveys

TROY MASS

21/11/2007 20:22:17

2216

1000+ views

4

Topic with RepliesPost Call Surveys

Ann-Marie Stagg

4/7/2007 10:58:13

1392

1000+ views

7

Topic with Replies (Locked)Why do customers leave?

Neil Wilkins

6/12/2006 16:39:53

2036

1000+ views

13

Topic with RepliesSetting up a new Call Centre in India

nitin agrawal

3/6/2006 19:00:45

973

500+ views

2

Topic with RepliesHandling Newbies and Other Process Issues

Bhautik Joshi

2/5/2006 14:55:51

971

500+ views

4

Topic with RepliesName and Shame

Dave Appleby

10/2/2006 16:11:04

1516

1000+ views

8

Topic without RepliesWhat is the best billing formula for an imbound voice process?

Amit Roy

23/1/2006 16:45:45

1020

1000+ views

1

Topic with RepliesCustomer Diversity Training

Closed Account

6/7/2005 10:36:36

2020

1000+ views

4

Topic with RepliesThem and us - how is your customer service department viewed?

John Clark

4/5/2005 13:48:05

2574

2500+ views

7

Topic with RepliesSuccess? It's not found in your title.

Graham Boyd

14/3/2005 23:23:35

3352

2500+ views

18

Topic with RepliesCall Centre attrition is it something that is to be accepted?

naveed latif

14/3/2005 22:49:54

3149

2500+ views

4

Topic with RepliesAny ideas on Reducing wait times / increasing customer experience ?

Stuart McElney

1/2/2005 11:02:40

2883

2500+ views

12

Topic with RepliesThings to avoid in call centres...

Jim Rennie

19/11/2004 22:13:11

9728

2500+ views

11

Topic with RepliesChristmas / New Year Openeing

Dan Gibbs

11/10/2004 12:05:45

1469

1000+ views

2

Topic with RepliesComplaint Management

Bukola Olofinjana

19/8/2004 12:24:17

2965

2500+ views

10

Topic with RepliesThe process versus the customer

Closed Account

24/5/2004 18:42:52

2085

1000+ views

4

Topic with RepliesStandard for customer satisfaction surveys

Jane Pritchard

21/5/2004 10:51:54

2192

1000+ views

4

Topic with Replies (Locked)How to advance?

Babu Bhaskaran

8/3/2004 12:42:29

1619

1000+ views

2

Topic with RepliesUsing recorded calls for training

Chris Taylor

11/1/2004 11:57:56

3512

2500+ views

12

Topic with Replies (Locked)Call Centre do they add value to a company

naveed latif

28/10/2003 16:00:43

2300

1000+ views

4

Topic without RepliesInro.. Call Centers Agent Monitoring Service

raj kan

27/10/2003 04:45:56

1583

1000+ views

1

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