Customer Service Issues

Discussion about customer service and dealing with customers

Number of topics in this forum: 59

Forum Moderators: Dave Appleby, John Clark.

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Subject		Author	Date	Views & Posts
	How do you handle a diffcult customer?	Sheley Homes	25/3/2008 13:41:06	2789	27
	Vote for your worst customer service experience!	John Clark	13/3/2008 01:31:04	3356	15
	Customers want friendly formality from contact centres, says research	Neil Wilkins	10/3/2008 16:27:09	786	2
	Reaching the decision maker	Ann-Marie Stagg	31/1/2008 08:21:57	661	6
	Customer Satisfaction Surveys	TROY MASS	21/11/2007 20:22:17	2216	4
	Post Call Surveys	Ann-Marie Stagg	4/7/2007 10:58:13	1392	7
	Why do customers leave?	Neil Wilkins	6/12/2006 16:39:53	2036	13
	Setting up a new Call Centre in India	nitin agrawal	3/6/2006 19:00:45	973	2
	Handling Newbies and Other Process Issues	Bhautik Joshi	2/5/2006 14:55:51	971	4
	Name and Shame	Dave Appleby	10/2/2006 16:11:04	1516	8
	What is the best billing formula for an imbound voice process?	Amit Roy	23/1/2006 16:45:45	1020	1
	Customer Diversity Training	Closed Account	6/7/2005 10:36:36	2020	4
	Them and us - how is your customer service department viewed?	John Clark	4/5/2005 13:48:05	2574	7
	Success? It's not found in your title.	Graham Boyd	14/3/2005 23:23:35	3352	18
	Call Centre attrition is it something that is to be accepted?	naveed latif	14/3/2005 22:49:54	3149	4
	Any ideas on Reducing wait times / increasing customer experience ?	Stuart McElney	1/2/2005 11:02:40	2883	12
	Things to avoid in call centres...	Jim Rennie	19/11/2004 22:13:11	9728	11
	Christmas / New Year Openeing	Dan Gibbs	11/10/2004 12:05:45	1469	2
	Complaint Management	Bukola Olofinjana	19/8/2004 12:24:17	2965	10
	The process versus the customer	Closed Account	24/5/2004 18:42:52	2085	4
	Standard for customer satisfaction surveys	Jane Pritchard	21/5/2004 10:51:54	2192	4
	How to advance?	Babu Bhaskaran	8/3/2004 12:42:29	1619	2
	Using recorded calls for training	Chris Taylor	11/1/2004 11:57:56	3512	12
	Call Centre do they add value to a company	naveed latif	28/10/2003 16:00:43	2300	4
	Inro.. Call Centers Agent Monitoring Service	raj kan	27/10/2003 04:45:56	1583	1
Page Generated: 16/5/2008 15:28:42

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