Customer Service Issues
Discussion about customer service and dealing with customers
Subject Author Views Posts
CUSTOMER CARE Michael 342 11
How do you handle a diffcult customer? Sheley 125 28
Dealing with the difficult caller John 73 6
Call Centre do they add value to a company naveed 69 3
Tips to improve Customer Satisfaction in Tech. Support Environment Jojo 65 4
Customers want friendly formality from contact centres, says research Neil 62 3
TRANSFERRING CALLS DARRELL 60 7
How to advance? Babu 59 2
Using recorded calls for training Chris 59 12
Why do customers leave? Neil 57 13
Handover 24/7 Johann 56 2
Call Handling Quality Measurements Helen 56 3
Customer satisfaction indices and 'soft' concepts John 53 2
(Quality Article) Talk is Cheap: Name Calling Jeff 52 8
Dealing with complaints effectively John 52 5
Post Call Surveys Ann-Marie 50 7
Things to avoid in call centres... Jim 46 12
Customer Satisfaction measurements Vedula 46 38
Is Customer Service Delivery Dying ? Niels 46 20
What is your view of Voice Of the Customer? Elad 45 26
Measuring Customer Satisfaction Brendon 45 4
(Quality Article) Talk is Cheap - Background Noise Jeff 44 1
Complaint Calls Andrew 44 2
(Quality Article) Talk Is Cheap: A Matter of Belief Jeff 44 1
Complaint Management Bukola 42 10
Customer Satisfaction Surveys TROY 42 7
New bee in the call centre industry - HELP, as i do not want to get fired jamie 41 3
Customer satisfaction benchmarking Peter 41 4
Them and us - how is your customer service department viewed? John 41 7
The process versus the customer Closed 40 4
Customer Service Metrics: Email Phill 40 12
Getting to know your customers William 39 4
Success? It's not found in your title. Graham 38 18
How to promote good customer treatment amongst junior staff? John 38 8
Any ideas on Reducing wait times / increasing customer experience ? Stuart 38 12
(Quality Article) Talk is Cheap - Enjoy Your Customer Jeff 38 3
Call Centre attrition is it something that is to be accepted? naveed 38 4
Customer Satisfaction ? John 37 5
customer satisfaction shane 37 4
Standard for customer satisfaction surveys Jane 37 4
Quality Article Jeff 37 2
Customer Service Gaurentee Schemes Robert 37 6
Call recoring legalities Michael 36 4
Reaching the decision maker Ann-Marie 36 6
Customer disservice Robert 35 9
(Quality Article) Talk is Cheap - Confidence Game Jeff 34 3
Customer Diversity Training Closed 31 4
Updated: 12 Jul  15:22:01 More topics...