Customer Service Issues
Discussion about customer service and dealing with customers
Subject Author Views Posts
CUSTOMER CARE Michael 395 11
How do you handle a diffcult customer? Sheley 143 28
How to advance? Babu 94 2
Dealing with the difficult caller John 83 6
Call Centre do they add value to a company naveed 80 3
Tips to improve Customer Satisfaction in Tech. Support Environment Jojo 75 4
Customers want friendly formality from contact centres, says research Neil 69 3
TRANSFERRING CALLS DARRELL 66 7
Handover 24/7 Johann 65 2
Why do customers leave? Neil 64 13
Using recorded calls for training Chris 64 12
Call Handling Quality Measurements Helen 60 3
Customer satisfaction indices and 'soft' concepts John 58 2
Is Customer Service Delivery Dying ? Niels 57 20
Post Call Surveys Ann-Marie 56 7
(Quality Article) Talk is Cheap: Name Calling Jeff 56 8
Dealing with complaints effectively John 56 5
Things to avoid in call centres... Jim 53 12
Customer Satisfaction measurements Vedula 51 38
What is your view of Voice Of the Customer? Elad 50 26
Measuring Customer Satisfaction Brendon 50 4
(Quality Article) Talk is Cheap - Background Noise Jeff 50 1
Customer satisfaction benchmarking Peter 50 4
Complaint Calls Andrew 49 2
(Quality Article) Talk Is Cheap: A Matter of Belief Jeff 48 1
Complaint Management Bukola 47 10
Customer Service Metrics: Email Phill 47 12
Customer Satisfaction Surveys TROY 47 7
New bee in the call centre industry - HELP, as i do not want to get fired jamie 47 3
Them and us - how is your customer service department viewed? John 47 7
How to promote good customer treatment amongst junior staff? John 44 8
The process versus the customer Closed 44 4
Getting to know your customers William 44 4
Customer Service Gaurentee Schemes Robert 44 6
Success? It's not found in your title. Graham 43 18
Call recoring legalities Michael 43 4
Any ideas on Reducing wait times / increasing customer experience ? Stuart 43 12
Call Centre attrition is it something that is to be accepted? naveed 43 4
Reaching the decision maker Ann-Marie 43 6
customer satisfaction shane 42 4
Standard for customer satisfaction surveys Jane 42 4
(Quality Article) Talk is Cheap - Enjoy Your Customer Jeff 42 3
Customer Satisfaction ? John 41 5
Quality Article Jeff 41 2
(Quality Article) Talk is Cheap - Confidence Game Jeff 39 3
Customer disservice Robert 39 9
Customer Diversity Training Closed 35 4
Updated: 12 Jul  15:22:01 More topics...