Employer's whims and employee contracts
I think the problem exists both with the managers and the staff, the company sets the rules of work for the employee, The manager is employed to monitor and enforce these rules without question, that is to say that the company says 'we do things this way' and expect the managers to tell staff 'this is how things are done'
>>>>>Yep agree with that, its a bit blurred though - when we (and I agree with you) say "The company says do it this way" - the company is an intangible entity here - so who/what is saying it?>>>>
This in effect causes the manager to look for breaches of the rules leading to the mindset of staff 'getting one over' from the manager point of view.
>>>>Uhuh, this is reinforced by a 'stick' rather than a carrot management philosophy and further supported by a lack of circumpection in the personality of the manager.>>>
Would you agree that it is fair to say that some employees (including those managers) will take advantage of any loopholes or laxness where they can.
>>>There's a lot of conflicting evidence on this one - its a complex mix of motivation, need, culture, treatment, resentment - not everyone steals things when presented with an open window etc etc>>>>
If the above statement is true then the sign of a good manager is knowing the difference between a mistake made by an agent and an agent trying to take advantage coupled with taking the appropriate action.
>>>>Agree with that with the added caveat of understanding what causes the issues and the part that he/she, other managers, the employee and the organisation play in the issue at hand>>>>
The only way i can see to a real solution is for the companies to add the caveat that although 'we do things this way' exercise judgement when investigating any instances that appear to be breaches of the rules.
>>>Agreed, its called a disciplinary procedure, operating methodologies and employee expectations should be clearly defined within a Job Description, notwithstanding that the employee also has statuatory employment rights.>>>>
Thanks for that Scott, you picked up on what I was exploring and have helped me distill my thoughts. Thanks again.