Welcome to CallCentreVoice
CallCentreVoice is the internet's leading community dedicated to improving the call centre industry. We promote commonsense approaches to the issues that we encounter every day in our jobs. We do this by making it easy for our members to sharing ideas and questions with other members, using our dedicated interactive community.
Recently Active Discussions Posts
Industry Standards For Calling Times 11
Agent Login productivity 9
How to calculate AHT manually 9
Shrinkage 12
FTE 22
Forecast Variance Calculation 6
Action Plans 2
Call Centre Reporting Metrics such as AHT 2
Avaya Aux codes 4
Calculating Resource Requirements 9
AHT Glide Path 7
Bidding for Shifts 13
FTE Requirement 12
Adherence Calculation 26
Service Level Vs Abandonment Rates 2
Average Speed of Answer - Best Practicw 15
AVAYA CMS Supervisor Agent Group Reports 7
Computing FTE for Chat account 2
Project Plan for new call centre set up 10
WFM - Genesys or Aspect or Blue Pumpkin (for 600 agents) 18
Updated: 12 Jul  15:22:01