Welcome to CallCentreVoice
CallCentreVoice is the internet's leading community dedicated to improving the call centre industry. We promote commonsense approaches to the issues that we encounter every day in our jobs. We do this by making it easy for our members to sharing ideas and questions with other members, using our dedicated interactive community.
Recently Active Discussions Posts
Agent to Team Leader ? Help ! 4
Industry Standards For Calling Times 11
Agent Login productivity 9
How to calculate AHT manually 9
Shrinkage 12
FTE 22
Forecast Variance Calculation 6
Call Centre Reporting Metrics such as AHT 2
Calculating Resource Requirements 9
Action Plans 2
Avaya Aux codes 4
FTE Requirement 12
Bidding for Shifts 13
AHT Glide Path 7
Assessing strengths and weaknesses of call centre agents 2
Service Level Vs Abandonment Rates 2
Average Speed of Answer - Best Practicw 15
Adherence Calculation 26
Computing FTE for Chat account 2
AVAYA CMS Supervisor Agent Group Reports 10
Updated: 12 Jul  15:22:01