Welcome to CallCentreVoice
CallCentreVoice is the internet's leading community dedicated to improving the call centre industry. We promote commonsense approaches to the issues that we encounter every day in our jobs. We do this by making it easy for our members to sharing ideas and questions with other members, using our dedicated interactive community.
Recently Active Discussions Posts
How to get first client? 8
Agent to Team Leader ? Help ! 11
Industry Standards For Calling Times 11
Agent Login productivity 9
How to calculate AHT manually 14
Upgrade to ISO 9001:2015 from ISO 9001:2008 4
Shrinkage 13
20 ways to motivate your employees without raising their pay 11
FTE 22
Forecast Variance Calculation 6
Action Plans 2
Call Centre Reporting Metrics such as AHT 3
Avaya Aux codes 5
Bidding for Shifts 14
AHT Glide Path 7
Calculating Resource Requirements 10
FTE Requirement 12
Assessing strengths and weaknesses of call centre agents 2
Adherence Calculation 26
Service Level Vs Abandonment Rates 2
Updated: 12 Jul  15:22:01