Welcome to CallCentreVoice
CallCentreVoice is the internet's leading community dedicated to improving the call centre industry. We promote commonsense approaches to the issues that we encounter every day in our jobs. We do this by making it easy for our members to sharing ideas and questions with other members, using our dedicated interactive community.
Recently Active Discussions Posts
How to get first client? 6
Upgrade to ISO 9001:2015 from ISO 9001:2008 4
Agent to Team Leader ? Help ! 7
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Agent Login productivity 9
Shrinkage 12
FTE 22
20 ways to motivate your employees without raising their pay 3
Industry Standards For Calling Times 11
Calculating Resource Requirements 10
Forecast Variance Calculation 6
Call Centre Reporting Metrics such as AHT 3
FTE Requirement 12
Forum Statistics 3
Bidding for Shifts 13
Avaya Aux codes 5
AHT Glide Path 7
Average Speed of Answer - Best Practicw 15
Service Level Vs Abandonment Rates 2
Computing FTE for Chat account 2
Updated: 12 Jul  15:22:01