Welcome to CallCentreVoice
CallCentreVoice is the internet's leading community dedicated to improving the call centre industry. We promote commonsense approaches to the issues that we encounter every day in our jobs. We do this by making it easy for our members to sharing ideas and questions with other members, using our dedicated interactive community.
Recently Active Discussions Posts
How to get first client? 2
Agent to Team Leader ? Help ! 7
How to calculate AHT manually 9
Agent Login productivity 9
Industry Standards For Calling Times 11
Shrinkage 12
FTE 22
Forecast Variance Calculation 6
Calculating Resource Requirements 9
Call Centre Reporting Metrics such as AHT 2
FTE Requirement 12
Bidding for Shifts 13
Avaya Aux codes 4
AHT Glide Path 7
Action Plans 2
Service Level Vs Abandonment Rates 2
Average Speed of Answer - Best Practicw 15
Computing FTE for Chat account 2
Assessing strengths and weaknesses of call centre agents 2
Adherence Calculation 26
Updated: 12 Jul  15:22:01