Welcome to CallCentreVoice
CallCentreVoice is the internet's leading community dedicated to improving the call centre industry. We promote commonsense approaches to the issues that we encounter every day in our jobs. We do this by making it easy for our members to sharing ideas and questions with other members, using our dedicated interactive community.
Recently Active Discussions Posts
Agent to Team Leader ? Help ! 7
How to calculate AHT manually 9
Industry Standards For Calling Times 11
Agent Login productivity 9
Shrinkage 12
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Call Centre Reporting Metrics such as AHT 2
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FTE Requirement 12
Avaya Aux codes 4
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Action Plans 2
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Service Level Vs Abandonment Rates 2
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Updated: 12 Jul  15:22:01