Welcome to CallCentreVoice
CallCentreVoice is the internet's leading community dedicated to improving the call centre industry. We promote commonsense approaches to the issues that we encounter every day in our jobs. We do this by making it easy for our members to sharing ideas and questions with other members, using our dedicated interactive community.
Recently Active Discussions Posts
How to get first client? 3
Upgrade to ISO 9001:2015 from ISO 9001:2008 2
Agent to Team Leader ? Help ! 7
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Industry Standards For Calling Times 11
FTE 22
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Call Centre Reporting Metrics such as AHT 2
FTE Requirement 12
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Avaya Aux codes 5
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Updated: 12 Jul  15:22:01